November 05, 2019

"The No. 1 thing a travel department can give to security is the itinerary," said WorldAware founder Bruce McIndoe to Business Travel News. "I think that's getting lost somewhat in the industry dialogue. Without the itinerary, [the security team] can't provide security effectively. Once the traveler arrives, it's too late." In the article, McIndoe goes on to describe how preventive action is much more effective than a reactionary response to a critical event.

Bruce was quoted as stating, "Companies should look at every incident that occurs with any traveler and break each one down to determine if it was a health, safety or security issue or not. If not—if it is actually an issue with travel process or procedure, like not having the correct visa—the remedy should stay with the travel department. If it is [a health, safety or security issue], the company should look deeper to see how the incident occurred. They should go through the model, from policy to procedure, enhanced training … where did the gap occur? And then fix it." For major incidents, organizations should hold an after-action review as soon as possible.

The article says, "McIndoe stressed that regular reviews position companies to be ready when a situation does arise. 'TRM has to be part of the company's culture, not just a task assigned to travel. It requires principles to be applied just like other areas of the business. Without that, the collaboration between travel and security becomes stagnant.'"

Read the full article from Business Travel News.