Summary

NASA’s Johnson Space Center (JSC) sends its people to the moon. Its operations include the Space Shuttle Program, the International Space Station Program and the Lunar and Mars Exploration Program Office. And with 16 international partner countries, the Center also sends its people around the globe. When JSC executives needed integrated Travel Risk Management solutions to cut costs and keep their travelers safe, they turned to WorldAware.

NASA’s Johnson Space Center once tracked its travelers using spreadsheets. JSC managers would sort reservations data biweekly and produce a list of travelers. The spreadsheets tracked basic information: the traveler names, departure dates, return dates, destinations and planned layovers. This information was distributed to the Center’s organizations, and team leaders within each department would sort out who needed visas, passports and medical screenings.

NASA also mandated traveler preparation. This meant full trip briefings needed to be delivered to travelers, covering destination information and any potential threats travelers may encounter. The JSC handled this cumbersome task primarily through timeconsuming, one-on-one traveler engagements.

As risks for traveling employees grew, so did NASA’s interest in finding a fully integrated system that enabled easy traveler tracking, automated trip briefings and historic reports.

Not only are we better informed as an agency, but we have a better informed traveler. It’s a service that our employees are glad we offer. They know we’re keeping an eye on their safety, security and well-being. – Alan Mather, Director of Protective Services at the JSC

Solution

The Johnson Space Center turned to WorldAware’s Worldcue Travel Risk Management services. Almost immediately, Worldcue® was put to the test with the 2005 London bombings. JSC had four employees in London when the bombs went off. Before the WorldAware implementation, determining which employees were affected would have required manually pulling data from various spreadsheets, an arduous process that could have taken up to a full day. Instead, security officials knew within a matter of minutes who was in London, could verify their status, and could push critical information to them.

Now the Center uses the Worldcue® world map to display the number of employees in each country each day. A separate threat exposure dashboard provides an at-a-glance view of how many employees are in high-risk locations at any one time and which ones may be impacted by current threats.

Value

The Johnson Space Center’s success led to implementation of Worldcue® Travel Risk Management services across all NASA operations in 2007. NASA now has access to a host of information about its travelers. In-depth insights provide current, future and historic travel data across the agency, enabling greater transparency for trip briefings and compliance reports.

 

WorldAware solutions enable organizations to operate globally with confidence by helping them prepare, monitor and respond to threats that could impact operational performance. Contact us for more information at info@worldaware.com.

 

Case Study: NASA Johnson Space Center