McDonald's is the leading global food service retailer with more than 35,000 restaurants serving nearly 70 million people in more than 100 countries each day. The company has over 42,000 employees making almost 40,000 trips annually. The challenge for McDonalds was to build a robust travel risk management program, whereby regions and divisions will be incentivized to join by having the ability to tailor it based on financial, cultural and regional concerns.
McDonald’s Global Security strategy is guided by McDonald’s Home Office. This allows McDonald’s to manage global security guidelines and standards while the regionals drive business locally. Based on this structure, McDonald’s Global Security and Global Travel Services wanted to build a travel risk management program. Working in partnership with WorldAware and using the Travel Risk Maturity Model (TRM3) assessment as a basis, McDonald’s was able to build a global security program that can now be adopted by any division at the regional level.
WorldAware is our eyes and ears in an everchanging hazardous world. They have assisted us on numerous occasions with rapid responses to world events ranging from terrorist threats to severe weather. They also proactively send our travelers advance warnings through the Worldcue alert system pre-trip and during their travel. It’s a comfort to know that our travelers only have to remember one hotline number where they can get help 24/7/365 anywhere in the world. – Dennis Quiles, Security Director, Global Safety and Security
The outcome for McDonald’s is a corporate level travel risk management program with brand recognition that is now ready to be implemented at the regional level. In 2012, the program was successfully implemented for the Asia/Pacific/Middle East/Africa (APMEA) region. The McTraveler Safety Program provided APMEA with corporate backed program components and their own tailored regional components down to the office level. McDonald’s continues to build and rollout the turnkey solution to all regions and divisions.
WorldAware solutions enable organizations to operate globally with confidence by helping them prepare, monitor and respond to threats that could impact operational performance.