From natural disasters to illness outbreaks, terrorist attacks to airline insolvency, dealing effectively with a crisis situation comes down to preparedness. Bruce McIndoe, Founder and President, will be on a panel discussion at the ABTA Crisis Management Conference held at the UK Chamber of Shipping. The following topics will be discussed at 10:00 a.m.

  • Priorities for crisis management in a changing world
  • Considering the political, social, technological and economic threats in destinations
  • Learnings from high profile recent crises

McIndoe will also present at a 3:30 p.m. workshop session. The following topics will be discussed in these workshops.

  • An update on recent high profile crises and emerging threats 
  • New thinking around crisis management and how it can be applied to the travel and tourism industries  
  • Collaborative working and information sharing between key stakeholders in the event of a crisis
  • Your legal obligations and your duty of care to your customers during a crisis
  • New developments in crisis management communications and how to handle social media during a crisis 
  • Industry case studies including key learnings from a terrorist attack 
  • Managing an emergency situation that arises out of airline insolvency 
  • How to improve the resilience of destinations and steps to take to ensure speedy post-crisis destination recovery 
  • Ensuring the right level of psychological support for those affected by a crisis

Click here for more information on the ABTA Crisis Management Conference.


April 24, 2019
April 24, 2019
Event Type